$16-$28.27/hr. – Remote customer service representative with Optum, nationwide in the US

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by Chris Durst, April 3, 2024

NOTE: These roles usually fill up quickly – apply now!

Optum, a member of the UnitedHealth Group family of companies, has published a work from Home Patient Support Center Representatives.

These positions are open to candidates from United States – throughout the territoryno state recruitment exceptions are noted.

According to the company, this is a full-time role that requires employees to work rotating 8-hour shift schedules during their business hours.

Payment is referred to as $16–$28.27/hr.

Optum offers a wide benefits packet.

Here’s an excerpt from the Optum/UnitedHealth job posting:

You’ll enjoy the flexibility to telecommute* from anywhere within the US as you tackle some tough challenges.

At Optum, the mission is clear: Help people live healthier lives and help the health system work better for everyone.

LHI is one of 4 companies in OptumServe. OptumServe provides healthcare services and proven expertise to help federal government agencies modernize the US healthcare system and improve the health and well-being of Americans. By joining OptumServe, you are part of the family of companies that make UnitedHealth Group a leader in most major segments of the US health care system. Founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through – on-site services, patient – specialist clinic appointments, telehealth assessments or any combination based on client needs. LHI’s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the US Departments of Defense, Veterans Affairs, and Health and Human Services.

There is an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing the best work of your life.SM

This position is full-time (40 hours/week) Monday-Friday and rotating Saturdays. Employees must have flexibility to work any 8 hour shift during the hours of 6:00am-12:00pm. CST Monday through Friday and rotating Saturday shift 7:00 a.m.-5:00 p.m. CST. It may be necessary, given business necessity, to work occasional overtime and weekends.

We offer 8 weeks of paid training. Times during training will be 8:00 A.M. to 4:30 p.m. CST, Monday – Friday. The training will take place virtually from your home.

Key Responsibilities:

• Make contacts to schedule a variety of specific medical and dental services according to client availability and policy guidelines.
• Respond to a variety of inquiries and resolve issues related to scheduling / processing appointments and completing service on time while maintaining sensitivity to military culture.
• Conduct client contacts related to health assessment processing, referral follow-up, training and resource inquiries.
• Identify potential behavioral health conditions and follow convention specific protocol to assist callers.
  Maintain constant awareness of service level and queue status in order to meet contractual requirements.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing you with development for other roles that may interest you.

Qualifications required:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years or older
• Customer service experience
• Ability to work every second Saturday shift between 7am-5pm. CST
• Ability to work any 8-hour shift during the hours 6:00am-12:00pm. CST Monday-Friday and rotating Saturday shift 7:00am-5:00pm. It may be necessary, given business necessity, to work occasional overtime and
• Weekends.

Preferred Qualifications:

• Previous military experience
• Work experience in the healthcare industry
• Experience working with Medicaid or Medicare
• Experience working in a call center environment
• Excellent computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents) and Outlook (email and calendar)

Telecommuting Requirements:

• Ability to keep all sensitive company documents (if any) secure
• A dedicated work space that is separated from other living spaces and provides privacy of information is required
• Must live in a location that can receive a UnitedHealth Group-approved high-speed Internet connection or leverage an existing high-speed Internet service

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents it is $16.00 – $28.27 per hour. Salary is based on various factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, stock purchase and 401k contribution (all benefits subject to eligibility requirements). No matter where or when you start a career with UnitedHealth Group, you’ll find a wide variety of benefits and incentives.

HOW TO APPLY

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