If you enjoy interacting with people online or over the phone and offering them information in a way that builds relationships between them and your company, then a virtual receptionist position is perfect for you.
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What is a virtual receptionist?
ONE virtual receptionist has been hired by a company to ensure that their clients can be tracked, day or night. Work includes answering phone calls and providing feedback to customers when the business owner is not available. In some cases, virtual receptionists handle a wide variety of administrative tasks depending on the company.
Qualifications required
To be a productive virtual receptionist, it is important to have specific skills that will allow you to do the job well. Although the skills required vary from one company to another, there are some that are generally different, such as:
- Excellent organizational skills. The position often requires the receptionist to plan their own schedule around your client’s needs.
- Excellent customer support skills. The ability to handle customer inquiries in a professional manner and convey customer feedback is important in this job.
- Fast writing and typing ability. Writing assignments are essential in this job. Most employers are looking for receptionists who can type at least 60 wpm while transcribing or performing other tasks that involve text.
- Good computer skills. Your computer is your main work tool, so it’s important to be able to operate it independently.
- Interpersonal skills. Working as a virtual receptionist requires you to interact with people from different backgrounds. You will need to manage the relationships between your company and your customers to succeed at work.
- Good internet knowledge. The majority of correspondence between you and your employer or their client is done online. You should be tech savvy and able to navigate the internet fairly well.
Job Responsibilities
When hired as a virtual receptionist, there are a number of tasks you will be expected to do. These tasks may vary from one employer to another, but the most common are:
- Handle queries from customers and send relevant responses
- Handling mail and taking notes
- Handling office accounting as well as invoicing
- Making travel arrangements, both locally and internationally
- Manage contact lists and spreadsheets for clients
- Prepare newsletters and send them to customers
- Prepare proposals or meeting materials as per employer requirements
- Arranging meetings and maintaining client diaries
Companies that hire virtual receptionists
Below is a list of companies that regularly offer virtual receptionist jobs from home.
Gambiville
Gabbyville is hiring Receptionists to work for clients virtually from their office in Knoxville, TN. The company offers its services to small and large businesses to help reduce their administrative costs. When hired by Gabbyville, you will be required to answer calls “live” and direct them to the appropriate offices. Scheduling appointments and setting reminders is also a regular task when you work for the company. Unfortunately, there is no information about working hours or payment terms on their website. If you want to work for Gabbyville, you should send your CV to their email address, [email protected] to be considered for a position in the company.
Smith.ai
Smith.ai (Read full review) is hiring receptionists to work online. Their mission is to “empower and change the lives of highly talented, experienced individuals from all backgrounds and cultures to work in a fulfilling and fulfilling workplace.” Smith.AI pays $10-$14+ per hour, with increased pay if you are bilingual in Spanish and English. If you are interested, go here to join the receptionist team.
Guru
Guru is a freelancing website available worldwide that offers a variety of jobs for those looking for virtual assistant jobs among other work at home jobs. You will need to send out a number of applications and wait for them to be selected from among the number of people who have bid for the same job. Alternatively, you can choose to advertise your need for work on the site, listing your preferred hourly rate and highlighting your skills on the site.
Freelancer.com
They offer work at home jobs to receptionists who are interested in working remotely. Jobs vary from company to company in terms of pay and assigned duties. On the site, you will find short-term and long-term work from individuals as well as companies looking for virtual receptionists.
Upwork
Upwork is the best place to find management jobs and specifically virtual assistant jobs online. The site is a platform that connects employers and freelancers by posting jobs that when done well pay well. Payment on the website is via PayPal but other payment options are allowed. Hiring on Upwork as a virtual receptionist is possible as many people are currently doing similar jobs through the site.
Vicky Virtual
Vicky Virtual (Read full review) is based in the United States and only hires residents to work as virtual receptionists. The company targets small businesses looking to free up time by outsourcing phone work and customer service. If hired, you will be responsible for handling multiple phone calls from callers who need their questions answered. The company pays $10 per hour of work.
FlexJobs
FlexJobs offers virtual receptionist jobs on their website that have been vetted to ensure they are legitimate. The site categorizes jobs which makes it easy for those looking for receptionists to work remotely to find. Apart from offering a large number of jobs, you can also choose the ones that suit your schedule, which can be either part-time, freelance or flexible.
Final thoughts
Generally, getting a virtual receptionist position online is a simple process. Think about the skills you already have, whether or not you’ve used them in a professional setting. For example, arranging appointments for your family, planning family vacations, talking on the phone and so on. Once you understand the marketable skills you already have, browse the list of sites above and sign up for an account. Most of them do not require a fee to join their community. Then apply for a job and you’ll soon start working as an online virtual receptionist!
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