It’s understandable that there are minor technical issues from time to time.
However, with the ongoing technical issues daily on the Kite platform, any serious trader can no longer trade on Kite.
The sad thing is that no one from the Zerodha team is addressing the issue.
It is sad to see the slow death of the Company I have admired for so long.
I hope it won’t be long before they address the issue and regain trust among traders.
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On social media – raise a support ticket
after raising your support ticket – see IBT instructions 
it’s only a matter of time before someone big takes them to court and sets a retail precedent
I recognize how well the service deficit can be defended in the consumer court
Really bad customer support
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Zerodha is a dead man walking for any serious professional trader. I find Dhan the next best alternative.
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Really?
Only the Next– the best right?
Only a fraction of the total user base is affected, right?
Most importantly – Is it the same set of people experiencing the problem every time??
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Hmm, that’s what I think zerodha is saying because they don’t want to accept that everyone has a problem
Calling my friends in north, west, east and south India, they are facing problems equally
You can check for yourself if the complaints are limited to one status or two of the users’ tweets
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What happens? We saw it on trend!! Should we be worried about this?
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https://twitter.com/khanzubare/status/1753015977254502684
People are outraged by their customer support behavior and lies!
Before long management notices and quickly corrects it before it gets out of proportion
I myself have 4 accounts with zerodha in my family, now I am thinking of moving the masters because what happened to him today can happen to me tmrw. It’s a shame that a company I held in high regard for ethics has sunk to this level
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This is scary and if this happens to me tomorrow, it makes it scarier. I don’t see any response from Zerodha team either. Keep quiet until this goes away or something? Is it a 4mbps line issue or something that happened with BSE, similar issue or not?
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There is a fixed bug (occurs on most outage days) in zerodha where this scenario occurs
You have seat A, you are trying to log out in normal case the green confirmation popup card comes.
If rejected, the red color is displayed
But under certain conditions, yellow card comes, which does not update our positions or show that if the order is punched / rejected. This is where many people start to panic and hit multiple exit orders, which becomes a bare buy position (assuming the original position was a sell) with multiples of the number of orders that were drilled
Now zerodha will claim that their systems are working fine but the customer got punched because they were seeing this yellow card / no proper confirmation card or positions updated properly after the punch order
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In this video is that guy sitting on the bottom left is he from team Zerodha?
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This is still trending on Twitter, I think staying silent until it settles down is also a strategic move.
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There are also issues with the cartridge that zerodha doesn’t recognize. At first I thought it was my internet connection, but there are many complaints about the same thing on Twitter. Some like me are stuck with Zerodha because switching to other brokers is not an easy process especially if it is CDSL to NSDL.
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From my experience, my 2 cents: Brokers migration is a fantasy. At best, one can stretch to a few of them. This again will not mitigate risks at other levels such as local, parts, infrastructure issues etc.
The only way to minimize risk is in a risk mt trade using hedges or order spreads etc. Even then, initial entry can be dangerous.
Many times there are problems when executing orders in the first minutes of mkt open with each broker, etc
Moral of the story, keep adapting as risk is inevitable. Only the size of the post is bulletproof. If someone develops 100% vs. 10% at once, you know what I’m talking about.
Technical malfunctions are inevitable.
Negligence is the problem.
Bad customer support is the problem.
Even the RCA and other details on the latter matter are pending. Still waiting for the RCA update.
Before the “age of the bug” there were so few bugs even on 3G connections. I doubt the lack of motivation accumulates when you’re on top of the throne.
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Exponential growth exposes limitations is what I feel. They’re probably wary of it, so they’re afraid to add features quickly.
@nithin often talks about Technical Debt, I wonder if they already have it…
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I saw this latest data on broker downtime and compatibles related to twitter
@YS_Bhargav Don’t compare to complaints, not many will complain about technical issues.
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