The sound of phones ringing. Voices talking over each other. A hint of panic in the air. Sounds familiar, right? That’s how most contact centers are. No wonder so many call center agents are on the brink of burnout. But it doesn’t have to be that way. With the right call center management tactics, you can increase productivity while reducing employee turnover. Are you ready to better manage your call center? Here are 10 call center management tips to save the day. 1. Encourage virtual brainstorming sessions An effective way to promote teamwork and build an innovative culture is to…
Author: MoneyFit 365
Last week a meme went viral on social media of a marketing agency running a “thought leadership” interview on TikTok. I have no idea if it was a parody or real. Or more accurately, whether it was a deliberate or accidental parody. It was a jumbled jubilee of buzz bingo – personalization, data, brand, experience, customer centricity – that ended up saying absolutely nothing. There but for the grace of God I go to any 60 second interview clip. I feel for the speaker. It’s hard to explain why this is such an incredible time of technology-driven transformation in marketing…
Contents One of the fastest ways to grow as a trader is to record and review your trades – both wins and losses. You will learn from the wins whether you got lucky or did the right thing. If you did the right thing, the review will be further etched in your memory chart pattern and actions you need to take to repeat those transactions. More important is what you will learn from the losses. You must determine whether the loss was a proper loss or an improper loss. An improper loss is when you make a technical error or…
Network marketing, also known as multi-level marketing (MLM), has a rich history dating back many decades. The idea of building a sales network and earning commissions from the sales of a downline is an enduring business model that has seen both success and controversy. In this blog post, we will take a journey through the history and evolution of network marketing, exploring its origins, key milestones and the progress of this unique business approach. The Birth of Network Marketing The roots of network marketing can be traced back to the mid-20th century, when companies like Nutrilite and Shaklee pioneered the…
What is special about the name? Shakespeare famously wrote, “A rose by any other name would smell as sweet,” in his iconic play, Romeo and Juliet. But does this quote hold up under scrutiny? In this post, we look at the question, “What does a name mean?” We discuss branding and branding and ask questions like, “How do I come up with a business name?” and “Which brand will resonate with my market?” By the time you finish this post, you’ll walk away with two things: A thorough understanding of how to create your business name, and tips for effectively…
Every business owner wants to make more sales in their business. And there comes a point in your business growth that you have to start looking and seeing what it’s what gets your customers to check out. What makes them want to buy from you than anyone else. How do they find you? How long they take to make a purchase and so on. Because to scale, you need a repeatable strategy that you can use again and again, and you need to know what to expect so that you can convert people from dream customers to real paying customers…
There is a shift underway in Asia that is reverberating through global financial markets.Japan’s stock market, ignored by investors for decades, is making a furious comeback. The benchmark Nikkei 225 is inching closer to the record it hit on Dec. 29, 1989, which effectively marked the peak of Japan’s economic boom before a collapse that led to decades of low growth.China, a market that has long been impossible to ignore, is moving downwards. Shares in China recently hit lows not seen since the fall in 2015, and Hong Kong’s Hang Seng index was the world’s worst-performing major market last year.…
From the outside, it looked like Adam Alter was slipping.By 28, he had earned a PhD in psychology from Princeton and soon after found a job as a tenured professor at the NYU Stern School of Business.But he felt stuck. Preparing to teach while simultaneously doing research became overwhelming, especially since I had just come out of five intense years of graduate school. And although he was often surrounded by people in New York, he missed having a close network of friends.He likened it to being caught in a conveyor belt. “I made a career for myself,” he said, “but…
More than a decade ago, when Ryan Guererri was in his 20s, he became obsessed with craft beer. As breweries released a constant catalog of new products, he bought hundreds of different beers, from bitter IPAs to strong Belgian ales.”It was exciting to try everything,” said Mr. Guererri, who is now 35 and a human resources manager in Geneva, New York.But with more than 9,500 breweries across the United States, sampling every pilsner and lager is nearly impossible, and not so delicious. “It’s easy to crash,” he said. These days, Mr Guererri mainly stocks his fridge with a small collection…
JPMorgan Chase is reshaping its leadership team, a move many see as a succession plan, even though its longtime chief executive, Jamie Dimon, has signaled he is staying on.Mr. Dimon, 67, has been head of the United States’ largest bank for nearly two decades, and has repeatedly rejected suggestions that he might step down. The specter of his eventual exit, however, hangs over JPMorgan as outsiders question whether he could run for public office or serve in a presidential administration.In a memo to employees on Thursday, JPMorgan further clouded the issue. Daniel Pinto, the bank’s chief executive and Mr Dimon’s…