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by Chris Durst, April 8, 2024
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Do you love providing great customer service but hate talking on the phone all day? Continue reading…
Beama platform that provides access to a wide range of interactive, virtual sessions and experiences for adults and children, published a Remote customer service representative role on their careers page.
The job indicates that this is a full or part timeMonday to Friday contract position.
In this role, you will ideally be the main point of contact as you engage all members chat with website, email and text on time.
Candidates should have 1-2+ years of relevant work experience.
Please note that you must be able to work US East Coast hours with some days starting as early as 6am. ET.
The pay range is referred to $20-$22 an hour.
Here’s an excerpt from the Bundle job posting:
Company overview
Bundle is the only 1:1 live skills development solution specializing in people-centered skills, designing and delivering curated content facilitated live by experts and guided by interactive instruction. Packaged training programs combine the techniques and perspectives learners need to move forward with confidence. The future of learning is human.
We are hiring a Customer Support Representative to help manage customer and member inquiries, technical issues, recommendations, comments and questions. This Customer Support Representative will play a key role in ensuring that customers and Bundle members have a positive experience. This role is a full-time or part-time contract position.
Our ideal candidate will be available to work weekdays and will be the main point of contact during these hours. If you have a passion for building and driving company growth and want to join a passionate, mission-driven team, this is the perfect position for you.
Duties & Responsibilities
- Respond and engage all members via website chat, email and text in a timely manner.
- Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
- Work with internal teams to efficiently resolve all queries and tickets.
- Chat with new or potential members on the site to increase engagement and usage.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Answer questions and forward requests from the Bundle concierge line. Work with the Content and Marketing team to manage expectations for custom Package sessions.
- Collect feedback from members and share it with Bundle stakeholders.
- Maintain strong customer communication and follow-up to ensure all queries are resolved.
Requirements
- 1-2+ years of relevant work experience.
- Must be able to work early east coast hours (some days start as early as 6am ET)
- Availability Monday-Friday.
- Strong communication skills, with the ability to handle high pressure conversations.
- Excellent time management skills, being able to balance multiple projects simultaneously and prioritize client needs.
- High level of professionalism.
- Comfortable in a fast startup environment.
- Previous experience using HubSpot is a plus.
$20 – $22 an hour
HOW TO APPLY
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