Online Business When to use automatic call distribution (and when to avoid it)By MoneyFit 365February 27, 2024 Automatic Call Distribution (ACD) is a technology used in call centers to evenly distribute incoming calls among customer service agents.…
Online Business The 9 Call Center Management Hacks That Always WorkBy MoneyFit 365January 29, 2024 The sound of phones ringing. Voices talking over each other. A hint of panic in the air. Sounds familiar, right?…