Work from home for FIS: Virtual Customer Service Associate Role – $15.40 – $27.45/hr.

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by Chris Durst, April 16, 2024

FIS (Fidelity Information Services), a multinational company specializing in financial products and services, has posted a new remote Customer Service Associate II opening on their careers page.

The company is hiring from any state in the United Stateshowever, if you reside in the Jacksonville, FL area, your work arrangement will be hybrid rather than 100% remote.

As a Virtual Customer Service Associate with FIS, you will provide customer service to clients in the financial sector. While financial services experience is not required, a strong commitment to excellence, problem-solving skills and the ability to thrive in a telephone-based environment are essential.

“The salary range for this full-time position is $15.40 – $27.45 and reflects the minimum and maximum target new hire salaries for this position based on the advertised role, level and location.”

The company also offers benefits for employees and their family.

Here is an excerpt from the FIS job posting:

Our team of Customer Service Associates provide a global level of customer service to our financial customers. It will be important to ensure that service expectations are met while building a professional relationship with each customer. We believe our clients and customers are the most important aspect of our business and our determination to be the best FIS has to offer each team member through education, knowledge and a desire to excel in the financial world. No experience in financial services is required. Our diverse partners—both new graduates and career changers—come from diverse backgrounds. A college degree, computer skills, excellent problem-solving abilities, and the interpersonal skills necessary to succeed in a telephone environment are strongly recommended.

What are you going to do:

• Connect people with solutions that help them achieve their financial goals through a phone consultation.
• Take ownership of customer requests by navigating the nuances of their situation
• Actively listen to understand the core needs of a customer’s request
• Understand the range of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based on customer needs.

**Training schedule will vary. Est. 10am-7pm Must be flexible to work the assigned shift based on business needs.

****This is a hybrid role for those local to our Jacksonville, FL office location. You will be required to work onsite during your scheduled shift. (TBD)

Spanish bilingual applicants are encouraged to apply, but not required.

What do you bring:

• College degree preferred.
• The minimum acceptable education is a High School diploma or GED
• Customer service/call center experience

Added bonus if you have:

• The ability to persistently problem solve with discretion, effectiveness and follow through to identify opportunities to improve business process and procedures.
• The ability to exercise control when faced with conflicting information.
• A desire to explore a wide range of opportunities across our organization which you can explore after fulfilling the tenure requirements of your role.

What we offer you:

• As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with great perks including:
• Plenty of development resources to help advance your skills
• Opportunities to tackle the biggest challenges in financial services and technology
• Time to give back to local charities in your community.
• A collaborative environment where collaboration, flexibility and respect are central.
• Salary ($20/hour) and benefits that support your family and your future.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $15.40 – $27.45 and reflects the minimum and maximum target new hire salaries for this position based on the advertised role, level and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in the place of work will also affect the actual individual starting pay. Consult your recruiter about the specific salary range for your preferred location during the hiring process.

HOW TO APPLY

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